Consistency, at the end of the day is what drives me to work with HIE. The consistency of the testimonials of other people like me who have used their services.
The consistency of the professionalism her team brings to the work-site.
The consistency of quality that I receive from their team members who not only acclimate to the work environment but assimilate as part of the team.
The consistency of a strong, desired partnership with HIE Leadership.
I never feel as if I am working with a vendor, HIE is my partner in my workforce extension needs.
HIE consultants brought knowledge and expertise to the organization that was needed to reach our goals in a rapid deployment of pharmacy systems. These consultants were critical in the success of these projects and continue to be critical as we migrate/upgrade other McKesson products. What impressed me most about the two consultants we have at St. Mary's is their ability to join the team, see the goals, step up to the task, and deliver. I really appreciated their wealth of expertise and knowledge, but the ability to align themselves was remarkable.
HIE responded immediately to my staff vacancy needs on our first point of contact. They are caring and concerned individuals, which was reflected in their interactions with me on the telephone and by their astute assessment of the Clinical Information Systems (CIS) department needs. Not only did they make a comprehensive department assessment, HIE was also able to provide a high caliber consultant to fill a current vacancy. The HIE and KMC contract negotiations were professional and hassle free. Healthcare's Information Edge listens to what a client needs and delivers on their recommendations and promises.
Baptist Health Systems, Inc. has been using HIE's consulting services since November 2003. We have used their services for work such as SQL reporting, Optio design, and microscripting applications. The consultants are extremely professional and the work is completed timely. Project costs are reasonable and kept to a minimum. The consultants provide weekly status reports to report the progress of assignments and issues. This is an extremely helpful document, especially if the consultant has multiple tasks - we can keep him/her on track by prioritizing the work. Also, if the consultant is waiting on information from us, we can make sure the responsible person follows through. It has been great to work with a company that is committed to providing exceptional service!
The staff provided by HIE were a valuable asset to our conversion team and instrumental in helping us meet our deadlines. They were knowledgeable and hard working. In addition, Lisa has in-depth knowledge of the products and can match her resource with the facilities needs.
Our contracted PACS Administrator has provided our organization with a most positive experience. He quickly became a solid member of our PACS team even though joining us just a few days prior of our go live date. He possessed the knowledge of several PACS systems and had previous Management experience in a Radiology setting that few permanent PACS Administrators possess. He was supportive & dedicated to our project from the first phone call contact and took on the system as his own. I would not hesitate in using HIE employees in the future and would gladly recommend using their qualified professionals.
HIE shows a strong commitment to achieving quality results. Their consultants have been important contributors to the successes of critical projects for our IT department. They demonstrate a very high level of professional performance and consistently meet demanding software implementation deadlines. HIE has excellent resources that are capable of performing a broad range of assignments and providing back-up support in many areas. On our project engagements HIE has been proficient in quickly developing a strong working rapport with others at all levels to promote productive cooperation to achieve project goals. They have strong technical competence and can always be counted on to develop creative ideas and solutions.
Covenant Health has engaged Healthcare's Information Edge for a clinical resource to support our pharmacy project. We have found their consultant to be extremely knowledgeable and dedicated to our goals and a good fit for our project. Additionally, we have found their staff to be helpful and service orientated. HIE provides an excellent product at an attractive price. We are pleased to recommend Healthcare's Information Edge.
HIE's consultant is professional and knowledgeable from the word go. Their consultant knows their applications through and through, and provides strong support whether on site or working remotely. In addition, HIE's consultant goes the extra mile to share their knowledge with us, including mentoring junior staff. HIE's consultant is a welcomed member of our team, and we count on their consultant heavily as a key production resource.